Need Help?

What are your hours?

Our normal hours: M-F, 8 am to 5 pm

How do I report an outage?

Mena office: 479-394-4140
Dierks office: 870-286-2012
Toll Free: 877-828-4074

How do I pay my bill?

Use the Pay Now link, automatic bank draft, smarthub App, Pay by phone (1-844-849-1513), Pay in person at the office (convenient drive-thru), or pay by mail.

How do I get new service?

Apply through the website or in person at the Mena or Dierks office. 

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Important: Rich Mountain Electric Cooperative, Inc. (RMEC) will begin deploying an AMI (Advanced Metering Infrastructure) system over the next ten months. Learn more

Automatic Bank Draft

Spend more time doing the things you want to do.

Our Automatic Bank Draft service is designed for customers who would prefer to spend their time on something other than writing checks each month. When you sign up to pay your monthly electric bill automatically from your bank account, it saves you time plus it means one less check to write and keep track of each month. You'll see your electric bill payment debited on your bank account statement each month. Also, you will receive a copy of the bill for your records.

  • Bank Account will be drafted on the 10th of each month (or the closest business day to the 10th).
  • Any bank drafts submitted after the 6th of each month will apply to the next month’s bill. Any current bills will need to paid using a different payment method.

Complete the following form or download the application to sign up and start enjoying the convenience today.

Please provide the following information to enroll your Rich Mountain Electric account. If you have questions completing this form, please call Customer Service at 877-828-4074

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