Need Help?

What are your hours?

Our normal hours: M-F, 8 am to 5 pm

How do I report an outage?

Mena office: 479-394-4140
Dierks office: 870-286-2012
Toll Free: 877-828-4074

How do I pay my bill?

Use the Pay Now link, automatic bank draft, smarthub App, Pay by phone (1-844-849-1513), Pay in person at the office (convenient drive-thru), or pay by mail.

How do I get new service?

Apply through the website or in person at the Mena or Dierks office. 

Thanks for your message. We’ll follow up soon.

There was a problem submitting your request. Please try again.
Important: Rich Mountain Electric Cooperative, Inc. (RMEC) will begin deploying an AMI (Advanced Metering Infrastructure) system over the next ten months. Learn more

Payment Options

Bills are due when you receive them, and are past due 22 days from the date they are mailed. If you anticipate that you will be absent for an extended period, please call us and arrange an alternative means of payment. If you are unable to pay your bill by the past due date, please call your cooperative office or come by to arrange a delayed payment schedule.

Your Rich Mountain Electric Cooperative has provided several convenient ways to pay your bill:

Pay Now Card
Pay Now

Pay your bill online now without logging in.

Make a Payment Now
Automatic Bank Draft Card
Automatic Bank Draft

Set up your bank information and never miss a payment again!

Learn More
SmartHub App Card
SmartHub App

Manage your electric account using our Apple or Android apps

Learn More
Pay By Phone Card
Pay By Phone

Call us 24/7 and follow the automated prompts

Learn More
Pay In Person Card
Pay In Person

Bring your payment to either of our two offices.

Learn More
Pay By Mail Card
Pay By Mail

You can mail payment by check to our office each month.

Learn More