Need Help?

What are your hours?

Our normal hours: M-F, 8 am to 5 pm

How do I report an outage?

Mena office: 479-394-4140
Dierks office: 870-286-2012
Toll Free: 877-828-4074

How do I pay my bill?

Use the Pay Now link, automatic bank draft, smarthub App, Pay by phone (1-844-849-1513), Pay in person at the office (convenient drive-thru), or pay by mail.

How do I get new service?

Apply through the website or in person at the Mena or Dierks office. 

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Important: Rich Mountain Electric Cooperative, Inc. (RMEC) will begin deploying an AMI (Advanced Metering Infrastructure) system over the next ten months. Learn more

Understanding Your Bill

How to read your Rich Mountain Electric bill

Your Rich Mountain bill should arrive at about the same time each month. The bill will clearly show your electric usage, measured in kilowatt-hours, as well as the amount you owe. The Cooperative gauges your usage by visiting your house once each month and reading your electric meter. In some special instances from time to time, reading your meter may not be feasible. If this is the case, your usage will be estimated based on past usage levels and your bill will have wording to that effect.

Rich Mountain bill

1. Send payment to this address.

2. Rate Class

3. Meter Number

4. Account Number

5. Meter Reading Dates, and Number of Service Days

6. Meter Readings

7. Kilowatt Hours Used

8. Itemized Billing Charges and Credits

9. Last Day to Pay Net Bill, Gross Bill Applies After This Date

10. Amount of Late Payment Charge

11. Cooperative's Stub Portion of Bill

12. Mailing Date of Bill

The "Base Rate" or "Basic Service" Charge

Rich Mountain Electric Cooperative's basic charge represents your fixed monthly costs consisting of rights-of-way, power line, and other maintenance and operative costs, including property taxes and other expenses associated with service to a member's location. These costs occur regardless of the amount of energy purchased or sold. The Public Service Commission (PSC) generally requires that such "customer related costs" costs be identified and billed separately from the "energy-related" and "capacity costs".

Previously, "customer-related" costs were averaged in the kWh charge. During the 1970's energy shortage, utility companies were asked to restructure their consumer rates resulting in a change from "minimum bill" to "basic charge".

Without this fixed charge, the kWh rate would be higher for all energy, and those using more kWh per month would be subsidizing those using less.

Basic charges among utilities may vary since there are different ideas on how to allocate fixed costs, but each has a basic or fixed charge.