Need Help?

What are your hours?

Our normal hours: M-F, 8 am to 5 pm

How do I report an outage?

Mena office: 479-394-4140
Dierks office: 870-286-2012
Toll Free: 877-828-4074

How do I pay my bill?

Use the Pay Now link, automatic bank draft, smarthub App, Pay by phone (1-844-849-1513), Pay in person at the office (convenient drive-thru), or pay by mail.

How do I get new service?

Apply through the website or in person at the Mena or Dierks office. 

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Important: Rich Mountain Electric Cooperative, Inc. (RMEC) will begin deploying an AMI (Advanced Metering Infrastructure) system over the next ten months. Learn more

Privacy Policy

Rich Mountain Electric Cooperative Policy on Privacy and Confidentiality

Rich Mountain Electric Cooperative Security Safeguards:

Rich Mountain Electric Cooperative maintains member information with reasonable and appropriate technical, administrative, physical and cyber safeguards to protect against loss, unauthorized access, destruction, misuse, modification, and improper disclosure of member information. Members are warned, however, that no system can ever be fully protected against every possible hazard. Also, Rich Mountain Electric Cooperative requires its employees, affiliates and contractors who have access to member information to comply with this policy and confidentiality policy.

Member information that is stored on Rich Mountain Electric Cooperative's data system is protected using cyber security protocols. Rich Mountain Electric Cooperative website may contain links to other sites not operated by Rich Mountain Electric Cooperative. If the user clicks on a third-party link, they will be directed to the to that third party's site. It is strongly advised users review the Privacy Policy of every site visited. Rich Mountain Electric Cooperative assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Rich Mountain Electric Cooperative Policy for Disclosure to Third Parties:

  1. Rich Mountain Electric Cooperative does not share member information with a third party, except at the member's request or consent. Members who wish to authorize Rich Mountain Electric to disclose their information to a third party may do so by contacting Rich Mountain Electric Cooperative.

  2. Information may be disclosed to affiliates or contractors hired by Rich Mountain Electric Cooperative to assist in carrying out operations, such as service, maintenance, billing and management functions including legal, audit and collection services. Information may also be shared with other utilities under shared service agreements or to meet operational requirements. Information will only be disclosed to such persons to the extent necessary to render the services, and only to those who agree to maintain the confidentiality and security of the information.

  3. Information may be disclosed when authorized or required by law, including in response to a search warrant, subpoena or court or law enforcement order.

  4. Rich Mountain Electric does not sell, rent, loan, and exchange or otherwise release member information to nonaffiliated third parties or partners for their marketing purposes, without a member's prior consent.

Rich Mountain Electric Cooperative, Inc. may update this Privacy Policy from time to time. Changes to the Privacy Policy will be posted on the website. Users are advised to review this Privacy Policy periodically for any changes.

Contact Rich Mountain Electric Cooperative, Inc. for questions about this Privacy Policy at 479-394-4140 or click here to submit and e-mail.