Need Help?

What are your hours?: Our normal hours: M-F, 8 am to 5 pm
How do I report an outage?: Mena office: 479-394-4140
Dierks office: 870-286-2012
Toll Free: 877-828-4074
How do I pay my bill?: Use the Pay Now link, automatic bank draft, smarthub App, Pay by phone 855-935-3284, Pay in person at the office (convenient drive-thru), or pay by mail.
How do I get new service?: Apply through the website or in person at the Mena or Dierks office.

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877-828-4074 | Report an Outage | Outage Map

Outage Center

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Outage Center Outage Map Power Restoration Report an Outage

When a storm or other event knocks out power, Rich Mountain Electric Cooperative acts immediately to restore service as quickly and safely as possible.

Outage Map Card

Outage Map

Check our outage map any time for the most up-to-date information.

Check Outage Map

Report an Outage Card

Report an Outage

Rich Mountain has several ways to report a service interuption in your area.

How to Report an Outage

How Power is Restored Card

How Power is Restored

A simple explanation of how power is restored after an event.

Power Restoration Process