Need Help?

What are your hours?

Our normal hours: M-F, 8 am to 5 pm

How do I report an outage?

Mena office: 479-394-4140
Dierks office: 870-286-2012
Toll Free: 877-828-4074

How do I pay my bill?

Use the Pay Now link, automatic bank draft, smarthub App, Pay by phone (1-844-849-1513), Pay in person at the office (convenient drive-thru), or pay by mail.

How do I get new service?

Apply through the website or in person at the Mena or Dierks office. 

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Important: Rich Mountain Electric Cooperative, Inc. (RMEC) will begin deploying an AMI (Advanced Metering Infrastructure) system over the next ten months. Learn more

News

LIHEAP offers cooling assistance

July 8th, 2024

The Low-Income Home Energy Assistance Program (LIHEAP) can help households stay safe and cool by providing help with paying electric bills in summer months to qualifying individuals and families.

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Common Causes of Power Outages

July 8th, 2024

There is never a good time for the power to go out, but if it happens on a sunny day, you might be left wondering why. Here are the most common causes of a power outage.

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What is mutual aid, and why does it matter?

June 5th, 2024

Electric cooperatives employ a variety of methods to reduce the likelihood of power outages — from regular tree trimming, to equipment maintenance and repairs, to local grid updates. But outages do occur, and when they do, co-ops are ready to respond.

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Youth Tour Winners Announced

June 5th, 2024

Five area high school juniors will participate in the 2024 Electric Cooperative Youth Tour to Washington, D.C., in June, according to President/CEO Brad Castor of Rich Mountain Electric Cooperative.

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Grow your summer energy savings

May 6th, 2024

Fresh, homegrown food — whether it’s shopping at the local famers’ market or sharing the abundance of garden tomatoes with a neighbor — is one of the best parts of summer. It’s amazing how just a few seeds, some fertilizer and water can turn into a bounty.

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