Need Help?

What are your hours?

Our normal hours: M-F, 8 am to 5 pm

How do I report an outage?

Mena office: 479-394-4140
Dierks office: 870-286-2012
Toll Free: 877-828-4074

How do I pay my bill?

Use the Pay Now link, automatic bank draft, smarthub App, Pay by phone 855-935-3284, Pay in person at the office (convenient drive-thru), or pay by mail.

How do I get new service?

Apply through the website or in person at the Mena or Dierks office. 

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News

Bill Basics: Breaking Down Every Line Item Clearly

August 5th, 2026

By: Brad Castor, President/CEO

Understanding your electric bill shouldn’t feel complicated, and at Rich Mountain Electric Cooperative, we’re committed to making it as clear and transparent as possible. After all, you’re not just a customer — you’re a member-owner, and every line on your bill reflects the cost of providing reliable service to you and your neighbors.

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Rich Mountain Electric Delegates Attend Youth Tour

August 5th, 2026

Cole Schauble, Eilam Holland, Emily Watts, Jordan Lyle and Leah Allen represented Rich Mountain Electric Cooperative on Youth Tour, an all-expenses-paid educational trip to Washington D.C., from June 13-19. They were five of the 47 students representing Arkansas on Youth Tour.

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Want Outage Alerts and Outage Updates Delivered Straight to Your Phone?

August 5th, 2026

At home or on the go, Rich Mountain Electric Cooperative provides a convenient, centralized hub for all your utility needs. SmartHub is a powerful web and mobile platform that puts account management, service monitoring, and direct communication at your fingertips. Sign up today to receive outage alerts and explore all the features SmartHub has to offer.

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Shift Timing, Shift Savings: Small Changes Lower Usage During Peak Demand Times

July 6th, 2026

As we settle into the heat of July, our homes naturally use more electricity. Air conditioners run longer, refrigerators work harder, and daily routines — from cooking dinner to doing laundry — often overlap during the warmest parts of the day. That’s also when the demand for electricity across our community is at its peak, typically from 3 to 7 p.m. when most people return from work.

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Swimming Pool Safety

July 6th, 2026

Make sure that any lighting equipment in your pool is up to code and regularly examined by a professional. To change or repair a light, ensure the electricity to the pool is first turned off at the circuit breaker.

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Cooling Assistance Available

July 6th, 2026

The Low-Income Home Energy Assistance Program (LIHEAP) can help households stay safe and cool by providing help with paying electric bills in summer months to qualifying individuals and families.

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Your Power. Our Responsibility: Working Every Day to Keep Power Affordable

June 8th, 2026

By: Brad Castor, President/CEO

Many members in our community are facing challenging times, and no one wants to see rising electric bills. We know how much it matters to keep costs manageable, especially when every dollar counts at home or on the farm. You depend on us every day for the electricity you need, and we take that trust seriously.

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