Need Help?

What are your hours?

Our normal hours: M-F, 8 am to 5 pm

How do I report an outage?

Mena office: 479-394-4140
Dierks office: 870-286-2012
Toll Free: 877-828-4074

How do I pay my bill?

Use the Pay Now link, automatic bank draft, smarthub App, Pay by phone (1-844-849-1513), Pay in person at the office (convenient drive-thru), or pay by mail.

How do I get new service?

Apply through the website or in person at the Mena or Dierks office. 

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News

Protecting Your Power: The Hidden Dangers of Damaged Utility Poles

August 7th, 2025

By: Brad Castor, President/CEO

At first glance, utility poles seem like just another part of the rural landscape — simple wooden structures lining the roads and pastures of our region. But these poles are the backbone of our electric grid, supporting the lines that bring safe, reliable power to your homes, farms and businesses every day.

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Rich Mountain Electric Delegates Attend Youth Tour

August 7th, 2025

Eli Swall, Lilly Hogg, Carlee Mounts, Kalee Mounts, Savanna White and Lauren Cruz represented Rich Mountain Electric Cooperative at Youth Tour, an all-expenses-paid educational trip to Philadelphia and Washington, D.C., from June 14-20. They were six of the 47 students representing Arkansas on Youth Tour. 

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Thermostat Optimization: Smart Thermostat Habits Lower Energy Bills

August 7th, 2025

By: Mitch Ross

I’ve been fortunate lately to do several energy-efficiency classes for communities all over Arkansas. I appreciate it when people chime in with questions or comments during the presentations. I’ve noticed that the group always stays quiet until I get to one particular topic. It’s at this point that I see folks start to have input and questions. That topic is thermostats, and how to control them for the best energy savings.

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Who Owns What? Understanding Electric Equipment Responsibilities

July 7th, 2025

By: Brad Castor, President/CEO

As July rolls in with extended daylight and rising temperatures, it also brings the increased potential for severe weather. Summer storms can arrive quickly and hit hard, sometimes causing significant damage to essential electric equipment throughout.

Rich Mountain Electric is prepared to respond swiftly to outages and restore power safely, but it is also important for homeowners to understand which parts of the electric system are their responsibility and which are maintained by the cooperative. Understanding these key differences can help speed up repairs and ensure everyone stays safe.

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Cooling Assistance Available

July 7th, 2025

The Low-Income Home Energy Assistance Program (LIHEAP) can help households stay safe and cool in the summer by providing help with paying electric bills in summer months to qualifying individuals and families.

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Sizzle Safely: Smart Tips for Summer Grilling

July 7th, 2025

Grilling outdoors is a great way to enjoy warm weather, keep your home cooler and lower energy bills. But with more than half of grill fires occurring during peak summer months, safety should be top of mind.

Each year, grill fires cause thousands of injuries and millions in property damage, according to the National Fire Protection Association (NFPA). Fortunately, most incidents are preventable with proper maintenance and safe practices.

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The Heat is On: Lower Your Summer Energy Costs

June 6th, 2025

By: Brad Castor, President/CEO

When summer heats up, our electric bills tend to increase as air conditioners are working overtime, driving up home energy consumption. Rich Mountain Electric is your local not-for-profit electricity provider, and we are committed to helping you beat the heat without breaking the bank.

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Youth Tour Winners Announced

June 6th, 2025

Six area high school juniors will participate in the 2025 Electric Cooperative Youth Tour to Washington, D.C., in June, according to President/CEO Brad Castor of Rich Mountain Electric Cooperative.

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