Need Help?

What are your hours?

Our normal hours: M-F, 8 am to 5 pm

How do I report an outage?

Mena office: 479-394-4140
Dierks office: 870-286-2012
Toll Free: 877-828-4074

How do I pay my bill?

Use the Pay Now link, automatic bank draft, smarthub App, Pay by phone (1-844-849-1513), Pay in person at the office (convenient drive-thru), or pay by mail.

How do I get new service?

Apply through the website or in person at the Mena or Dierks office. 

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News

Who Owns What? Understanding Electric Equipment Responsibilities

July 7th, 2025

By: Brad Castor, President/CEO

As July rolls in with extended daylight and rising temperatures, it also brings the increased potential for severe weather. Summer storms can arrive quickly and hit hard, sometimes causing significant damage to essential electric equipment throughout.

Rich Mountain Electric is prepared to respond swiftly to outages and restore power safely, but it is also important for homeowners to understand which parts of the electric system are their responsibility and which are maintained by the cooperative. Understanding these key differences can help speed up repairs and ensure everyone stays safe.

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Cooling Assistance Available

July 7th, 2025

The Low-Income Home Energy Assistance Program (LIHEAP) can help households stay safe and cool in the summer by providing help with paying electric bills in summer months to qualifying individuals and families.

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Sizzle Safely: Smart Tips for Summer Grilling

July 7th, 2025

Grilling outdoors is a great way to enjoy warm weather, keep your home cooler and lower energy bills. But with more than half of grill fires occurring during peak summer months, safety should be top of mind.

Each year, grill fires cause thousands of injuries and millions in property damage, according to the National Fire Protection Association (NFPA). Fortunately, most incidents are preventable with proper maintenance and safe practices.

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The Heat is On: Lower Your Summer Energy Costs

June 6th, 2025

By: Brad Castor, President/CEO

When summer heats up, our electric bills tend to increase as air conditioners are working overtime, driving up home energy consumption. Rich Mountain Electric is your local not-for-profit electricity provider, and we are committed to helping you beat the heat without breaking the bank.

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Youth Tour Winners Announced

June 6th, 2025

Six area high school juniors will participate in the 2025 Electric Cooperative Youth Tour to Washington, D.C., in June, according to President/CEO Brad Castor of Rich Mountain Electric Cooperative.

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Thank You to Our State Legislators

May 5th, 2025

Rich Mountain Electric Cooperative is deeply appreciative of the time, effort and dedication of the 95th General Assembly members. We are especially grateful to them for championing legislation that will assure more reliable electricity and more affordable future bills. Thank you to the following legislators for their leadership.

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Discovering the Rich History of Memorial Day

May 5th, 2025

For many, Memorial Day signifies the unofficial start of summer, marked by barbecues, lake trips and a welcome three-day weekend. However, beneath the surface of these modern traditions lies a profound history rooted in remembrance and sacrifice. This solemn day, observed annually on the last Monday of May, carries a weight of significance that extends far beyond a day off work.

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Tree Trimming Ensures Reliable Service

April 4th, 2025

Trees and power lines are a tricky combination. Without regular maintenance, they can become a real problem, especially during the growing season. That’s why you’ll see our crews out in the community, proactively trimming trees around power lines. This work is essential for keeping your lights on and ensuring a safe, reliable power supply.

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