Need Help?

What are your hours?

Our normal hours: M-F, 8 am to 5 pm

How do I report an outage?

Mena office: 479-394-4140
Dierks office: 870-286-2012
Toll Free: 877-828-4074

How do I pay my bill?

Use the Pay Now link, automatic bank draft, smarthub App, Pay by phone (1-844-849-1513), Pay in person at the office (convenient drive-thru), or pay by mail.

How do I get new service?

Apply through the website or in person at the Mena or Dierks office. 

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News

Rich Mountain Electric Annual Meeting Update

January 5th, 2026

By: Brad Castor, President/CEO

During the business session of the Annual Meeting held on Nov. 26, 2025, at the Cooperative’s headquarters in Mena, President/CEO Brad Castor reported that Rich Mountain Electric Cooperative members, voting by mail ballot, elected one director to the Cooperative’s Board. Mark Robbins certified that 6,623 ballots had been mailed to the members on Nov. 4, 2025.

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Heating Assistance Available

January 5th, 2026

The Low-Income Home Energy Assistance Program (LIHEAP) can help households stay safe and warm by providing help with paying electric bills in winter months to qualifying individuals and families.

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IMPORTANT NOTICE: 2024 Patronage Capital

November 10th, 2025

By Brad Castor, President/CEO

Notice is hereby given members of Rich Mountain Electric Cooperative, Inc. that, in accordance with the provisions of the bylaws of the cooperative, patronage capital for the year 2024 has been credited to the capital account of each member.

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Cooperative’s Nominating Committee Meets

November 10th, 2025

The cooperative’s Nominating Committee met at the Mena office on Monday, September 15, 2025 to name candidates for the director’s position. This position will be filled by the mail balloting that will precede the 2025 Annual Meeting, to be held on Wednesday, November 26, 2025. Committee members present were Farrell Cole of Holly Springs; David Donica of Hatfield; Phillip Hatley of Potter; Ricky Pinkerton of Umpire; Reginald Fryar of Cove; Stan House of Mena; and Wendell Garner of Dierks.

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Powered by Purpose: October is National Co-op Month

October 8th, 2025

By Brad Castor, President/CEO

In October, electric cooperatives across the country take time to celebrate National Co-op Month and reflect on the unique advantages of being part of a cooperative. It’s also the perfect time to thank you — the members — who make it all possible.

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Be Aware of Potential Energy Scams

October 8th, 2025

By Jennah Denney

Electric cooperatives across the country are urging members to stay alert as utility-related scams continue to evolve. Fraudsters are becoming more aggressive and more convincing — using impersonation, false urgency and digital deception to extract payments or personal information from unsuspecting individuals.

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