Need Help?

What are your hours?

Our normal hours: M-F, 8 am to 5 pm

How do I report an outage?

Mena office: 479-394-4140
Dierks office: 870-286-2012
Toll Free: 877-828-4074

How do I pay my bill?

Use the Pay Now link, automatic bank draft, smarthub App, Pay by phone 855-935-3284, Pay in person at the office (convenient drive-thru), or pay by mail.

How do I get new service?

Apply through the website or in person at the Mena or Dierks office. 

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News

Shift Timing, Shift Savings: Small Changes Lower Usage During Peak Demand Times

July 6th, 2026

As we settle into the heat of July, our homes naturally use more electricity. Air conditioners run longer, refrigerators work harder, and daily routines — from cooking dinner to doing laundry — often overlap during the warmest parts of the day. That’s also when the demand for electricity across our community is at its peak, typically from 3 to 7 p.m. when most people return from work.

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Swimming Pool Safety

July 6th, 2026

Make sure that any lighting equipment in your pool is up to code and regularly examined by a professional. To change or repair a light, ensure the electricity to the pool is first turned off at the circuit breaker.

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Cooling Assistance Available

July 6th, 2026

The Low-Income Home Energy Assistance Program (LIHEAP) can help households stay safe and cool by providing help with paying electric bills in summer months to qualifying individuals and families.

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Your Power. Our Responsibility: Working Every Day to Keep Power Affordable

June 8th, 2026

By: Brad Castor, President/CEO

Many members in our community are facing challenging times, and no one wants to see rising electric bills. We know how much it matters to keep costs manageable, especially when every dollar counts at home or on the farm. You depend on us every day for the electricity you need, and we take that trust seriously.

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Power Play: Simple Safety Lessons For A Safer Summer

May 5th, 2026

By: Brad Castor, President/CEO

Children don’t always know the dangers of electricity and electrical equipment. With May recognized as Electrical Safety Month, it’s an ideal time to reinforce simple lessons that can help kids stay safe all summer long.

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Directors Receive Certifications

May 5th, 2026

Rich Mountain Electric Board of Directors members Tommy Miller and Mark Robbins recently received their Director Gold certifications from the National Rural Electric Cooperative Association.

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