Need Help?

What are your hours?

Our normal hours: M-F, 8 am to 5 pm

How do I report an outage?

Mena office: 479-394-4140
Dierks office: 870-286-2012
Toll Free: 877-828-4074

How do I pay my bill?

Use the Pay Now link, automatic bank draft, smarthub App, Pay by phone (1-844-849-1513), Pay in person at the office (convenient drive-thru), or pay by mail.

How do I get new service?

Apply through the website or in person at the Mena or Dierks office. 

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COVID-19 UPDATE: All of our office lobbies are now open!

Connect or Transfer Service

Welcome to Rich Mountain Electric Cooperative, Inc.

If you would like to establish electric service within our area, please take the following steps so we may schedule connection appropriately to meet your needs:

Existing Location Connects and Transfers:

To connect or transfer service at an existing location, please complete an application for service electronically, by mail (notarized signature), or in-person at the office.

Residential Service Checklist:

  • Application for Service form (signed and returned).
  • Copy of Identification: Driver’s License, State ID Card, Passport, or Military ID is acceptable.
  • Membership Fee of $10.00 (refundable) must be paid (new members only).
  • Connect | Transfer of Service fee of $40.00 (non-refundable) must be paid.
  • Service Deposit of $258.00 (Arkansas) or $184.00 (Oklahoma), which is refundable with interest, must be paid. In lieu of cash deposit, you may provide a letter of good credit rating for the previous 12 months from a former utility, or you may obtain the signature of a third-party guarantor who is an existing Rich Mountain Electric member with an active account of one year or more and have an on-time payment history.
  • Social Security number must be on the application form.
  • Any outstanding balances with the cooperative must be paid prior to connection.

Step One: Apply for Service

Contact our member services office at (479) 394-4140 or (877) 828-4074 (toll free) with your new service address so we may determine whether we are able to service your account. Also we will determine whether service has existed in the past or whether we will need to visit your location for site review or staking of new services.

  • An application for service
  • A membership fee of $10.00 will be required with your application.
  • A one-time connection fee of $40.00.

Step Two: Pay the Required Deposit

  • A deposit is required for new accounts. The deposit amount is regulated by the Public Service Commission and varies annually. Please contact member services for the applicable amount due.
  • A new member has the option to pay the deposit in full or to pay half the deposit up front and Rich Mountain Electric will add the balance to your first billing statement
  • A new member may provide a letter of credit from their past electric company showing an acceptable history of on time payments, and the deposit may be waived.
  • A new member may obtain the signature of a third party guarantor and the deposit may be waived. The guarantor must be an existing Rich Mountain Electric member with an active account of one year or more, and have an on-time payment history in order to sign as guarantor.
  • A past member wishing to reconnect service must first pay any outstanding balance that Rich Mountain Electric may be due.

Step Three: Return required documents to Rich Mountain Electric

Please return all required documents to Rich Mountain Electric Cooperative by electronic submission or by mail at:

Rich Mountain Electric Cooperative, Inc.,
P.O. Box 897, Mena, AR 71953

Rich Mountain Electric Cooperative, Inc.,
P.O. Box 121, Dierks, AR 71833

You will receive additional information on the benefits of being a Rich Mountain Electric Cooperative member upon finalizing your membership.

Should you have further questions, please feel free to contact our Member Services Department between the hours of 8:00a.m. and 5:00p.m. Monday through Friday, or submit any questions from our contact us page


New Construction Connections:

For all New Construction connections, please call the office to schedule a staking appointment.

Contact our member services offices at:

Mena: (479)394-4140
Dierks: (870) 286-2012
Toll Free: (877) 828-4074.

Call 811 before you dig