Need Help?

What are your hours?

Our normal hours: M-F, 8 am to 5 pm

How do I report an outage?

Mena office: 479-394-4140
Dierks office: 870-286-2012
Toll Free: 877-828-4074

How do I pay my bill?

Use the Pay Now link, automatic bank draft, smarthub App, Pay by phone 855-935-3284, Pay in person at the office (convenient drive-thru), or pay by mail.

How do I get new service?

Apply through the website or in person at the Mena or Dierks office. 

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877-828-4074  |  Report an Outage | Outage Map
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Report an Outage

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Members can report a service interruption 24 hours a day, 7 days a week.


To report a power outage call
1-855-935-3284
Automated outage reporting system


Additional Ways to Report an Outage:

Online

Online

Log in to your account at rmec.smarthub.coop

By Text (SMS)

By Text (SMS)

Members with a phone number registered in SmartHub can text the word “out” to 855-935-3284

Online

On our Mobile app

using the SmartHub mobile app on your smartphone.

Phone

Call an Office

Members can also call and speak to a representative:

Mena office: 479-394-4140
Dierks office: 870-286-2012
Toll Free: 877-828-4074

Please have your account number, phone number, or meter number readily available.

PLEASE NOTE: During major outages, phone lines may become congested and reporting your outage online via SmartHub or the SmartHub mobile app may be a better option. DO NOT report outages on Facebook.