Need Help?

What are your hours?

Our normal hours: M-F, 8 am to 5 pm

How do I report an outage?

Mena office: 479-394-4140
Dierks office: 870-286-2012
Toll Free: 877-828-4074

How do I pay my bill?

Use the Pay Now link, automatic bank draft, smarthub App, Pay by phone (1-844-849-1513), Pay in person at the office (convenient drive-thru), or pay by mail.

How do I get new service?

Apply through the website or in person at the Mena or Dierks office. 

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Important: Rich Mountain Electric Cooperative, Inc. (RMEC) will begin deploying an AMI (Advanced Metering Infrastructure) system over the next ten months. Learn more

Safety

Willie Wirehand

Be safe around electricity! Here are a few helpful tips to remember!

 

  • Don't touch an electric switch with wet hands!
  • Never overload outlets with too many plugs!
  • Never plug in an electric cord that is frayed!
  • Don't use electrical equipment outdoors in the rain!
  • Never use water to put out electrical fires!
  • Don't stand under trees or telephone poles during a storm!
  • Stay away from fallen electrical lines!
  • Fly kites in open fields away from electrical lines!
  • Stay out of the water during a thunderstorm!
  • Stay away from substation fences!
  • Do not throw rocks at utility line insulators or transformers!