SmartHub Support

Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.

Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

 Both platforms are part of our online account management system for members.

Both the web version and mobile app allow you to securely access your account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.

The free, secure mobile app is available to download and install on mobile devices and tablets.

No. You can take advantage of all the features of RMEC- SmartHub or you can continue to pay your bill as you currently do.
Visit https://rmec.com/payment-options to view all payment options

Yes. RMEC- SmartHub shows all of your accounts under your membership, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.

The information you see in the app and on the website is shown in real-time.  However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.

No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.

You can choose to participate in paperless billing, which sends bill statements to the email address on your account. Members who participate in paperless billing do not receive a copy of their bill in the mail.

(Please Note: unpaid bills generating a shut-off notice will be sent by mail even when enrolled in paperless billing)