Need Help?

What are your hours?

Our normal hours: M-F, 8 am to 5 pm

How do I report an outage?

Mena office: 479-394-4140
Dierks office: 870-286-2012
Toll Free: 877-828-4074

How do I pay my bill?

Use the Pay Now link, automatic bank draft, smarthub App, Pay by phone (1-844-849-1513), Pay in person at the office (convenient drive-thru), or pay by mail.

How do I get new service?

Apply through the website or in person at the Mena or Dierks office. 

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News

Tips to Avoid Energy Scams

March 4th, 2025

Be cautious of fraudulent websites pretending to be an electric utility. Scammers often create look-alike sites to steal your personal or payment information.

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Fail-Safe Plans: A Wise Approach to HVAC Equipment Replacement

March 4th, 2025

By: Mitch Ross

I recently listened to a biography of Benjamin Franklin. He was such an impressive individual — full of wisdom, ingenuity, patriotism and a certain spunkiness that has left a lasting impression on our nation. I hadn’t realized until listening to the biography that, due to his early experiments with and study of electricity, we have a host of electrical terms coined by him such as battery, positive, negative and many more.

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Factors that Impact Your Energy Bills

February 5th, 2025

February brings some of the coldest weather of the year. As our home heating systems work harder and longer to keep us warm, we typically see higher energy bills.

There are a few key factors that affect electricity usage, as well as a few ways you can make a meaningful impact on home energy savings.

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The Fast-Growing Demand for Electricity

January 7th, 2025

Less than a century ago, when rural electric cooperatives first strung power lines from house to house and farm to farm, most members had but a handful of light bulbs to power. With time, they added water pumps, appliances and other electronics, but they couldn’t begin to imagine the number and variety of electrical devices in today’s homes, farms and garages.

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Rich Mountain Electric Annual Meeting Update

January 7th, 2025

During the business session of the Annual Meeting, held on Nov. 27, 2024, at the Cooperative’s headquarters in Mena, President/CEO Brad Castor reported that Rich Mountain Electric Cooperative members, voting by mail ballot, elected one director to the Cooperative’s Board. Mark Robbins certified that 6,595 ballots were mailed to the members on Nov. 4, 2024.

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