Need Help?

What are your hours?

Our normal hours: M-F, 8 am to 5 pm

How do I report an outage?

Mena office: 479-394-4140
Dierks office: 870-286-2012
Toll Free: 877-828-4074

How do I pay my bill?

Use the Pay Now link, automatic bank draft, smarthub App, Pay by phone (1-844-849-1513), Pay in person at the office (convenient drive-thru), or pay by mail.

How do I get new service?

Apply through the website or in person at the Mena or Dierks office. 

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Stay one step ahead of utility scammers

July 5th, 2023

In 2021, the Federal Trade Commission (FTC) received 5.7 million incident reports in the consumer marketplace. About half of those were identified as fraud and a quarter as identity theft.

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Youth Tour winners announced!

June 12th, 2023

Five area high school juniors will participate in the 2023 Electric Cooperative Youth Tour to Washington, D.C., in June according to Brad Castor, President/CEO, Rich Mountain Electric Cooperative.

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Simple tips to keep you safe

May 2nd, 2023

At Rich Mountain Electric, safety is our top priority, every minute of every day. We care about your family’s safety at home, too. Each May we celebrate National Electrical Safety Month, but safety is something that should be practiced every day. 

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Benefits of replacing old equipment, appliances - by Mitch Ross

May 2nd, 2023

Growing up, we had a patriarch in our church whose home we would visit. It was a very traditional environment with traditional values. One such value was posted as a sign in the kitchen, “Use It Up, Wear It Out, Make It Do or Do Without.” The wisdom of that sign has stuck with me into adulthood. 

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From the Mangers Desk: Tree trimming improves service for all

April 3rd, 2023

Tree trimming improves service for all One of the things we love best about our community is the natural beauty that surrounds us. We are fortunate to have so many trees that offer beauty, shade and a habitat for all sorts of birds and other wildlife. We know that you appreciate our community for many of the same reasons.


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