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What are your hours?: Our normal hours: M-F, 8 am to 5 pm
How do I report an outage?: Mena office: 479-394-4140
Dierks office: 870-286-2012
Toll Free: 877-828-4074
How do I pay my bill?: Use the Pay Now link, automatic bank draft, smarthub App, Pay by phone (1-844-849-1513), Pay in person at the office (convenient drive-thru), or pay by mail.
How do I get new service?: Apply through the website or in person at the Mena or Dierks office.

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Planned outage: Friday, December 5, 2025 from ~12–4 AM will affect some Rich Mountain Electric members—click for full details

Planned Outage - December 5, 2025

On Friday, December 5, 2025, at approximately 12:00 AM to approximately 4:00 AM some of Rich Mountain Electric Cooperative members will be experiencing an outage due to switching by AEP/SWEPCO which will affect some of Rich Mountain Electric’s transmission infrastructure.

The areas being impacted are: Old Dallas, Ink, Yocana, Cherry Hill, Sulphur Springs, Big Fork, Board Camp, Opal, Nunley, Shady, Huddleston, Southside Road, Acorn, and Rich Mountain.

For any questions, please call Rich Mountain Electric Cooperative at 479-394-4140 or 1-877-828-4074.