Need Help?

What are your hours?

Our normal hours: M-F, 8 am to 5 pm

How do I report an outage?

Mena office: 479-394-4140
Dierks office: 870-286-2012
Toll Free: 877-828-4074

How do I pay my bill?

Use the Pay Now link, automatic bank draft, smarthub App, Pay by phone 855-935-3284, Pay in person at the office (convenient drive-thru), or pay by mail.

How do I get new service?

Apply through the website or in person at the Mena or Dierks office. 

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News

Want Outage Alerts and Outage Updates Delivered Straight to Your Phone?

August 5th, 2026

At home or on the go, Rich Mountain Electric Cooperative provides a convenient, centralized hub for all your utility needs. SmartHub is a powerful web and mobile platform that puts account management, service monitoring, and direct communication at your fingertips. Sign up today to receive outage alerts and explore all the features SmartHub has to offer.

Report an Outage

Report outages directly through SmartHub or register your phone number within SmartHub and simply text “OUT” to 855-935-3284.

Billing & Payments

Check your current account balance, view your bill, or make a payment.

Usage Monitoring

Monitor your utility usage in real-time allowing you to track daily, weekly, monthly, and yearly consumption.

Alerts & Notifications

Receive outage alerts and information you need to keep you informed and better manage your account.

Paperless Billing

Eliminate mail clutter and enroll in paperless billing with the touch of a button.

Want Outage Alerts and Outage Updates Delivered Straight to Your Phone?

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