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Our normal hours: M-F, 8 am to 5 pm

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Mena office: 479-394-4140
Dierks office: 870-286-2012
Toll Free: 877-828-4074

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Use the Pay Now link, automatic bank draft, smarthub App, Pay by phone (1-844-849-1513), Pay in person at the office (convenient drive-thru), or pay by mail.

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Apply through the website or in person at the Mena or Dierks office. 

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News

Path to Power: What it Takes to Keep Power Safe and Reliable

September 8th, 2025

When you flip a switch and the lights come on, it seems simple enough. But the journey electricity takes from generation facilities to the meter at your home is anything but simple. It’s a complex process that relies on proper engineering, safety systems and yes — your help — to keep it safe and reliable.

Electricity begins its journey at a power generation facility, often miles away. From there, it travels across high-voltage transmission lines to substations where the voltage is reduced for distribution. Finally, it makes its way through lower-voltage distribution lines that feed into neighborhoods and homes. Along the way, the process is monitored and managed to maintain stable voltage ranges and address potential issues.

As with any complicated process, things can go wrong. Some issues can be controlled, but some can’t. Lightning strikes, tree limbs, animal interference or equipment failures can cause momentary voltage fluctuations or outages. Our substations and distribution lines are protected with breakers, fuses and voltage regulators to minimize those effects. However, once power reaches your home, you play a key role in protection.

Proper grounding

One of the most overlooked elements of home electrical safety is proper grounding. Grounding ensures that in the event of a surge or fault, electricity has a safe path to follow to ground. Without it, energy can take unexpected paths — damaging appliances or even endangering your family. Every home’s electrical system should be grounded according to code, and a licensed electrician should periodically verify that the grounding is intact and effective.

Voltage delivered to homes is kept within a standard operating range, but sensitive electronics and appliances can still be affected by fluctuations, especially during storms. That’s why surge protection — both at the device level and at your main panel — is highly recommended. It’s an investment that protects other investments, like your HVAC system, refrigerator or home office equipment.

Every day, we invest in keeping our system safe, smart and secure. But the electrical system is a partnership — from generation sources to your meter. We encourage you to take simple steps:

  1. Inspect your grounding;
  2. Consider surge protection; and
  3. Contact Rich Mountain Electric at (479) 394-4140 if you notice flickering lights or other irregularities.

Electricity is a modern miracle that requires maintenance and respect. Working together, we can keep it flowing safely and reliably to power your lives.

Path to Power: What it Takes to Keep Power Safe and Reliable

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