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We do our best to avoid them, but there’s no way around it: power outages occasionally happen. Most of the time outages are rare and only last a few hours. But if major storms impact our area, extended outages can be unavoidable.

When the lights go out and it’s safe for our crews to begin the restoration process, they start by repairing power lines and equipment that will restore power to the greatest number of people in the shortest time possible.

The process typically begins with inspecting and repairing any damages to transmission lines or substations. Next are repairs to the larger main distribution lines that service a great number of homes and businesses. After those repairs are made, crews work on tap lines, which deliver power to transformers, either mounted on utility poles (for above-ground service) or placed on pads (for underground service). Finally, individual service lines that run between the transformer and the homes are repaired.

We can’t control the weather, but we can prepare for it. We keep a supply of equipment on hand so we can quickly get to work in the event of an outage. When widespread outages occur, multiple crews will be out in the field simultaneously working to repair damage at multiple locations. We also coordinate with nearby co-ops to bring in additional crews when necessary.

A proactive approach to maintenance helps minimize the chance of prolonged outages. This is why you see our crews and contractors periodically trimming trees and clearing vegetation near rights-of-way. We love trees too, but it only takes one overgrown limb to knock out power for an entire neighborhood. Trimming improves power reliability for our entire community. In addition to managing vegetation, we regularly inspect utility poles, power lines and other critical equipment to maintain a more reliable system.

If you experience a power outage, don’t assume a neighbor reported it. It’s best to report the outage yourself by calling (877) 828-4074. If you have a medical condition that requires electrical equipment, please let us know, and always have a backup plan in place. This plan could include a portable generator, extra medical supplies or moving to an alternate location until power is restored. If you plan to use a generator for backup power, read all safety information and instructions before use. Mother Nature can be unpredictable, but as a member of Rich Mountain Electric Cooperative, you can feel confident knowing we’re standing by, ready to restore power as quickly and safely as possible.

As a co-op member, you can feel confident knowing that, while we can't control the weather, we’re always standing by, ready to restore power as quickly and safely as possible.