Need Help?

What are your hours?

Our normal hours: M-F, 8 am to 5 pm

How do I report an outage?

Mena office: 479-394-4140
Dierks office: 870-286-2012
Toll Free: 877-828-4074

How do I pay my bill?

Use the Pay Now link, automatic bank draft, smarthub App, Pay by phone (1-844-849-1513), Pay in person at the office (convenient drive-thru), or pay by mail.

How do I get new service?

Apply through the website or in person at the Mena or Dierks office. 

Thanks for your message. We’ll follow up soon.

There was a problem submitting your request. Please try again.

News

‘Twas the Night Before Christmas Outage

December 7th, 2023

‘Tas the night before Christmas, and all through the state;

Not a creature was stirring, there was nothing to debate. The rights-of-way had been cleared by the men with care; Just in case a big ice storm like 2000 should appear. The cooperative members were nestled in their beds; While visions of the cooperative principles danced in their heads.

Voluntary and Open Members, a crucial decree; Democratic Member Control, meaning the cooperative belongs to you and me. Members’ Economic Participation results in equal contribution; Autonomy and Independence lets members control their institution. Education, Training and Information ensures that people are in the know; Cooperation among Cooperatives allows everyone to assist in the event of snow; and Concern for the Community is perhaps the most vital, as we all know.

When out of the sky there arose such a clatter, I sprang from my bed to see what was the matter. Away to the window I flew like a flash, Tore open the shutters and threw up the sash. The moon of the breast of the new fallen snow, Gave the luster of midday to objects below. I reached for the light switch and gave it a turn; The power was out, I quickly did learn. When, what to my wondering eyes should appear, But a digger-derrick truck with eight strapping men and their gear.

With a little, old supervisor, so lively and quick, I knew in a moment it must be St. Willie Nick. More rapid than eagles his linemen they came, And he whistled and shouted and called them by name: “Now John! Now Doug! Now Peter and Vance! Now Bobby, Now Jimmy, Now Don, Bert and Lance!” To the top of the pole, to the break in the line, Now climb away, splice away, fix it in time! As dry leaves that before the wild hurricane fly, When they meet with an obstacle, they raise up to the sky. So up to the pole-top, the linemen they flew, With the truck full of wire, and St. Willie Nick, too. And then, in a twinkling, I heard on the lines, The banging and work and the trimming of pines.

As I drew in my head and was turning around, Up the pole St. Willie Nick went with a bound. He was dressed in protective gear, from his head to his toes, And his hard work was evident by the dirt on his clothes. A bundle of equipment was hooked to his belt, And the ice on the power lines just started to melt. His eyes – how they twinkled – his dimples how merry! His cheeks were like roses, his nose like a cherry! His mouth was a thin line, drawn with determination, He was certain that he would fix the situation. A line splice and fuse link he held tight in his hands, Knowing he would again light up the land. He had a bright smile and a great attitude, The members would soon be filled with gratitude. With good training and preparation, he was confident and strong,

The power to homes would be restored before long.

With a wink of his eye and a twist of his head, He soon gave me to know I had nothing to dread. He spoke not a word, but went straight to his work, Fixed the situation, then turned with a jerk. Then laying a finger aside of his nose, And giving a nod, his work came to a close. He brought down the bucket, to his crew gave a shout, And away they all drove to the next open cut-out. But I heard him exclaim as he drove out of sight, “Happy Christmas to all, and to all … you now have light!”

 

‹ All News